[FC 26 UT] Hamano Live Card Upgrade Missing for Weeks – No Communication

It’s not fixed because eligibility was never explained.

Saying “you were not eligible” without criteria is not a valid answer.

Why isn't this fixed?

Thanks for the response, but this does not clarify the issue.

The card was officially announced as a Live upgrade starting Nov 11.

There was no eligibility criteria communicated to players.

If the upgrade was conditional, please specify the exact conditions.

If not, this needs clearer explanation as multiple users are affected.

Hey all, our team has investigated and all upgrades have been completed.

As such, there is nothing more that we can do to assist and if you did not receive the upgrade then you were not eligible. 

Darko

Still no official update.

This issue has been ongoing since Nov 11 and affects multiple users.

Any acknowledgement from the team would be appreciated.

Thanks for confirming.

Multiple users are affected and still no update or communication from EA.

This should be acknowledged as a Live Content issue and escalated.

She’s an amazing card I’ve been waiting too long for this upgrade. 

If you are affected by this issue, please click “Me too” so EA can prioritize this Live Content bug.