I can't see myself in the Leaderboards

Hello EA Support,

I’ve encountered a strange issue in EA SPORTS FC 26. I’m unable to see **my own account** in the Leaderboards — neither in the Companion App nor in the game on my console (PS5). I can still see my friends and their rankings, but I’m not listed anywhere.

Here’s what I’ve already tried:

– Logged out and back into the Companion App
– Checked privacy settings (all visibility options are enabled)
– Made sure I played Ultimate Team on console (FC 26, not FC 25)
– Synced my EA account with PlayStation
– Cleared app cache and updated to the latest version

Still, nothing worked.
Please check if there is an issue with my account or if this is a known bug with FC 26.

Looking forward to your reply and a possible fix.

Best regards,
Mersinger
Platform: PS5
Location: Germany

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Additional info:
The issue also affects my Ultimate Team club visibility and resets all club statistics to zero each time I enter or leave Ultimate Team mode.
EA Support confirmed this as a bug (case #225882885).

playstation

progress issue

4 Comments

sabank01
Seasoned Newcomer
5 months ago
I'm experiencing the same problem. Have you found a solution?
Mersinger
Seasoned Novice
5 months ago
No, EA customer service told me that was a penalty for my account. What a stupid idea ?? Penalty? For what? I think they cannot fix it and imagine some stupid explanations.
sabank01
Seasoned Newcomer
5 months ago
I reinstalled FC24 yesterday. I checked my friends list and I can see myself without any problems. However, I can't see myself in FC26.
sabank01
Seasoned Newcomer
3 months ago
I checked my EA account and there are no sanctions or penalties listed at all. You might want to check the ‘Sanctions’ section of your EA account as well to see if anything shows up there.

Ideas

I can't see myself in the Leaderboards