Ideas

AiHumTon's avatar
AiHumTon
Seasoned Rookie
2 months ago

I lost connection with my opponent.

I lost connection with my opponent. I recently bought Fc26 but I can't play online games. I go in and play and then I get disconnected. This is my first time playing this game. I have never encountered this problem in many games. I don't know what is causing it. I have done everything I can, deleting the game, changing my internet connection, but it doesn't work. I go in and play and then I get disconnected every time. It doesn't take more than 30 seconds. It happens every time I play with other players. I still can't play now. I go in and I get disconnected every time. I bought it after the latest update. I don't know if this is related and how to fix it. It really does disconnect every match. You can see from the clip I sent.

6 Comments

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi there. I'll try to help find out why you're disconnecting so frequently. First, I'd like you to run the Connection Quality Report and get me a screenshot of the overall score. Thanks!

  • AiHumTon's avatar
    AiHumTon
    Seasoned Rookie
    1 month ago

    I've shown it to you several times. It's perfectly fine.

  • AiHumTon's avatar
    AiHumTon
    Seasoned Rookie
    1 month ago

    It's not my internet connection. I played the PS4 version without any problems. I even used my friend's ID on my PS5, and my internet worked fine. It's a connection bug; it disconnects in every game. I reported this two months ago, and it still hasn't been fixed. I've chatted with your team multiple times, and they just keep saying to report it here. They even offer to show me a video of me playing if I want – just a few matches, and you'll see it's a bug, not my internet. Please, forward this to your technical team and have them investigate. It's been like this for two months, and I've missed out on a lot of in-game events. Your team isn't improving at all.

  • Resuremp's avatar
    Resuremp
    Rising Newcomer
    9 hours ago

    Its ridiculous how they just don't care

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