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cos_abramoff's avatar
cos_abramoff
New Spectator
1 month ago

Incorrect Disconnection and Unfair DNF Penalty in Champions Mode

Hello,

I would like to report a serious issue that occurred during a Champions mode match.

During gameplay, I completely lost control of my players. I was unable to move, pass, or switch players, while my opponent continued playing normally. At that moment, multiple white triangles appeared above my players, indicating a control or synchronization issue.

Shortly after, the match resulted in a disconnection, even though I did not quit or lose connection on my side.

I then received a “Disconnection Warning” and my “Did Not Finish (DNF)” modifier was applied, reducing my coin rewards. This penalty is incorrect and unfair, as the issue was clearly not caused by me.

This has already happened twice within the last two weeks, both times in Champions mode.

I am playing on Steam with a stable internet connection, and I did not experience any hardware or network interruptions.

Please investigate this issue using match and server logs, remove or compensate the DNF penalty, and confirm whether this is a known bug or exploit.

Thank you for your support.

Best regards,

cos_abramoff

PS If this issue is confirmed to be related to hacking or cheating, I will report the involved users and provide their usernames for investigation.

3 Comments

  • EA_Darko​ 

    I made a video proof, as I played again with the same player. I encountered them once more in the Champions mode, and they used the same hack or cheat that blocked my gamepad.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Sounds like you may be seeing issues with connection cos_abramoff​, important to remember that a connection issue does not mean your internet is down. It can simply be due to bandwidth issues or routing.

    Good news is that you can generally fix these issues pretty easily. To start with, it's worth taking some time to go through the following help article to work on improving your connection. 

    Let me know how you get on.

    Darko