PS5 & Web App – Unable to save Ultimate Team squads or play any online modes
I am unable to save any Ultimate Team squad. Every time I back out of Squad Management, I receive the message:
“There was an error communicating with the Football Ultimate Team servers.”
The same issue also occurs on the FC Web App, where I receive:
“An error occurred and your squad was not saved.”
I have also had several recently acquired player items display “Not Found” instead of the correct card design.
In addition, I cannot play any Ultimate Team game modes (Rivals, Champions, etc.). Even if I manage to build a full squad, the game will not let me load into a match, making Ultimate Team completely unplayable.
Troubleshooting completed:
- Deleted and reinstalled the game.
- Deleted profile files as instructed by EA Support.
- Cleared the PS5 system cache.
- Rebuilt squads from scratch.
- Deleted old squads.
- Tested without the “Not Found” players.
- Added players one at a time.
- Tested multiple squads.
- Tested on both PS5 and the FC Web App.
- None of these steps resolved the issue.
EA Support confirmed they could not resolve the issue through troubleshooting and advised me to report it as a bug for the development team to investigate.
At the moment, my Ultimate Team is completely unusable because I cannot save squads or enter matches. I would appreciate it if the FC team could investigate whether this is an account or club data issue.
Case #250570981
