RTTF tournament bug

Dear support, good afternoon! I have a problem with the new RTFF tournament. Due to some kind of bug with the squad or a glitch, I was discounted at the very beginning of the match, while I was considered defeated, attempts were removed, but participation in the tournament game was not counted. Also, my Joan Garcia lost his evolution and became an 83 rating instead of 87. I realized that there was some kind of problem with him, after that I removed him from the lineup, logged into the game several times, and finally was able to play. BUT! Now I won't be able to participate in the new cup because I've run out of attempts! Please solve my problem, because I constantly buy fifa points, I buy all the passes, and these bugs and crashes spoil my whole impression of the game, I ask you to reset my attempts, since I am not to blame for this situation, I really ask for your help! Right now I have a desire to just stop playing. Thank you in advance!