Ideas

barrakch's avatar
barrakch
Traveler
4 days ago

FC27 PC crash

Problem description:

The game consistently crashes during matches (at random times). Windows Event Viewer initially showed eaanticheat.gameservice.exe crashing via ntdll.dll with exception code 0xc0000374 (heap corruption). After reinstalling the anti-cheat, crashes continued but with a different signature — now crashing directly inside FC27.exe and the engine's render module.

 

PC specs: [i7-14700KF / NVIDIA GeForce RTX 4080 SUPER / 64GB ram ddr5/Windows 10 Pro 64-bit]

 

 

Already tried (no effect):

- Disabled all overlays

- Reinstalled EA AntiCheat

- Reinstalled NVIDIA driver

- XMP disabled (RAM running at stock speed)

- Memory Integrity / Core Isolation — was already off

- sfc /scannow — no errors found

- Cleared Windows shader cache

- tryed run -dx11 throw EA app but dont know does it work

 

I found an identical crash signature in an old FC 26 bug report (thread from 09/30/2025, still open/unresolved): same FC26.exe + Engine.Render.Core2.PlatformPcDx12.dll, INVALID_POINTER_READ in rc2DeviceInit and INVALID_POINTER_WRITE in SoftMaxNormalize. This looks like the same unfixed engine bug carried over from FC 26 into FC 27.  https://forums.ea.com/idea/fc-26-bug-reports-en/ea-sports-fc-26-%E2%80%93-random-crashes-access-violation--software-nx-fault/12686291

 

 

Crash dump analysis (collected across several crash sessions):

 

- Exception code in all cases: 0xC0000005 (ACCESS_VIOLATION)

- Crash #1: address 0x140eb1830, inside FC27.exe itself (offset 0xeb1830 from module base)- Crash #2: address 0x7ffafb9d316b, inside Engine.Render.Core2.PlatformPcDx12.dll (Frostbite's DX12 render module)- Crash #3: address 0x140eb2081, again inside FC27.exe (offset 0xeb2081 — close to crash #1 but not identical)

 

Attaching all collected crash dump files (.dmp / .mdmp) from the last three crash sessions. 

 

Session ID crashes  

1765eb2dc9b3c46f6aacec47

4acd807d7348c0a56aad13a8

4e713fd2899e240e6aad19de

7 Comments

  • G0DZPHOENIX's avatar
    G0DZPHOENIX
    Rising Traveler
    4 days ago

    Not the same thing but it completely causes my xbox to shut down. And for some reason they don't bother acknowledging it or bother replying 

  • Manager2k's avatar
    Manager2k
    Seasoned Adventurer
    4 days ago

    Windows 11 full amd system no problems so far, no crashes or disconnects.

  • Okay. I fixed it. Just removed all EA folders in user/AppData and reinstalled game.
    It was working well after that.

    But today I played with settings and when I set frame limit to 144 same as my monitor it start crashing again. I set back to 60 and all good seems like so game just cant work above 60 frames for me

  • Calle_J_2008's avatar
    Calle_J_2008
    New Spectator
    2 days ago

    Have the same problem, so I should delete the game and reinstall it outside off appdata?

  • milehighsalute8's avatar
    milehighsalute8
    Seasoned Newcomer
    2 days ago

    can't get more than 5 minutes into the game before it just freezes up.  I've tried just about everything to get it working.  It causes me to hard reset my PC each time so i'm not entirely sure what the crash is, my pc isn't overheating i'm hitting about 75% on my VRam usage and my fans aren't going crazy nor is it overheating.  

     

    any suggestions are very much welcome

  • Game5Brunson's avatar
    Game5Brunson
    New Traveler
    2 days ago

    What files/folders did you delete from local app data? And did you delete the entirety of the folder or just certain files, please and thanks! 

  • Pra mim ta dando uns speed lags anormais, uando eu coloco jogo fora da tela cheia e tela cheia sem bordas ele roda sem esses speed lags...