WL bug, thanks EA love you

I wanted to report this issue on live chat, but since you blocked me there for saying the truth, i have to make a post here. After the half time in a WL match, game just froze, I couldn't see any player from both teams and cannot pause either. We were both from console, because i have cross play disabled so there is no hack involved (best anti-cheat ever created for a PC game btw). Now my question for the lovely ea employes is very very simple. Is there gonna be a compensation for me or my opponent because we couldn't finish our match because of your full of bugs game? Or can you rename the game itself "EA Bugs&Script FC"? Thank you alot and wish you a day as good as your game!