Network connection issue

Hi there. Please try the following:

• Unplug your modem/router for 2 minutes and plug it back in
• Power cycle your console by holding down the power button until it shuts off and restart it

Let me know if this helps or not. Thank you.

Thanks, I will try this when I get home and get back to you. 

I did this 4 days ago, it worked for 3 and now it’s giving me the same problem. No updates are available apparently. Please assist 

Does it work if you do those steps again?

NHL worked for a period of time, but it also needed an update, now that there are no updates available it doesn’t work. Madden was never able to connect. Not sure what is wrong. I will try the router steps again. If it doesn’t work is there any other suggestions?

If that doesn't help, you can try using alternate DNS settings with the instructions here. Also, check your modem/router for a firmware update. As a test, you could try switching your connection to use a mobile hotspot. If it works there, that means the issue is with your equipment or ISP. So, that would help narrow down where the problem lies.