Ideas

HamSoro's avatar
HamSoro
New Scout
2 days ago

Blackscreen and lock up on launch

I made the mistake of updating Windows the other day (oops) and since then, 4 out of 5 attempts to launch skate. have resulted in a black screen and hard lock up of my PC, can't get to task manager, can't alt-tab, PC completely locks up and requires a forced shut down.  I've seen other people complain about this, and I can now report it's a SUPER FUN BUG.  I will not bother trying to launch skate. again as I'm now afraid it will brick my PC.  So I can't progress on my season pass, which I paid for (also oops).  THANKS A BUNCH!  Maybe consider telling the AI that codes your game to stop &%^ing up so hard!

As far as I'm concerned, anyone affected by this bug who's bought your season pass should be compensated all items from the season pass including the SVB.  I already unlocked all the SVB and don't even want the rest of the items I haven't unlocked but it's the principle.  This is crap.  Fix this.

Win 11 Pro, version 25H2, OS build 26200.8875, 13700kf, rtx 4080 (driver 610.74), 32gb ram, launching from EA App

bug
crashing
ea app
freezing
technical issues

3 Comments

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Thanks for the additional information. We have raised this with the team for further investigation. 

  • HamSoro's avatar
    HamSoro
    New Scout
    1 day ago

    No, but according to this guy suffering from the same issue, he did reinstall it and it didn't help:

    Black Screen bricks PC | EA Forums - 12690968

    Given how expensive storage has become, I am not electing to do any unnecessary reading/writing on my SSD to provide free QA.

    But here's a little free QA.  According to the response in that other post I pasted above, alt-tabbing as soon as you launch the game allows it to launch in the background without bricking the PC.  Afterwards you can put focus on the game window and it seems to work.

    Now, when I start it this way, every time it launches it takes me to the accessibility menu and resets all my audio options, 2 behaviors it was not doing before updating Windows.  Pretty annoying to have to redo my options every time I launch the game.  Less annoying than a bricked PC, but still substantially annoying.

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hey there, sorry to hear about that. 

    Have you tried reinstalling the game since you've updated your Windows?