Ideas

missMoshie's avatar
missMoshie
Seasoned Vanguard
6 months ago
Status:
Resolved

Connection Lost | Error code: 3982909855

I started encountering this error for the first time today before the weekly reset for the event. I can't find any additional information on this specific error except a thread from playtest era in s...
crashing
ea app
pc
steam
technical issues
EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
3 months ago

Hey victorfaalk​, sorry to hear that you can't play the game on your PS4. 

Are you using the same PSN/EA account for both devices? And are both devices connected via Ethernet or wifi? 

victorfaalk's avatar
victorfaalk
New Spectator
3 months ago

Thanks for getting back to me.

We're usually logged into our respective accounts on each device (me and my room mate), but I often borrow his PS5 when he's not here, and I have no issues using my account on his PS5.

They're connected to the same WiFi.

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Thanks for the clarification. So you have two devices using the same connection. Does the problem also appear when you're playing on the PS4 and the PS5 is off?