Ideas

chernao's avatar
chernao
New Spectator
4 days ago

Infinite loading screen

Everything was fine until the last game update; now, when I try to launch it after the update, I get stuck on the loading screen. It loads a few shaders and then just stays loading forever. Even when I close the game, it keeps running in my Task Manager and consuming resources. I’ve reinstalled it, cleared the cache, launched it via both Steam and EA, verified the game files, restarted my internet, and tried both Wi-Fi and a wired connection—AND IT STILL DOESN'T WORK!!!!

CM EDIT: Removed Portuguese post. Please post only in the language of the forums.

6 Comments

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Hey there, I'm really sorry to hear about that. 

    Could you please share a DxDiag with us? Since the last game update, have you installed anything else or made any other changes to your PC? 

  • chernao's avatar
    chernao
    New Spectator
    2 days ago

    Aqui está o relatório do DxDiag que gerei quando comecei a tentar resolver os problemas. Desde a atualização, não fiz mais nenhuma alteração nem instalei nenhum outro software; Tudo permanece igual. Eu só instalei e reinstalei o *Skate* e o EA Anti-Cheat.

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hi chernao​, thanks for providing the DxDiag. 

    Please note that this is an English-language board, so we kindly ask that posts are made in English. If you prefer to communicate in Portuguese, you can use the Portuguese boards here:

    EA Forums Português | EA Forums 

    Based on the information in your DxDiag, I recommend trying the following:

    • Perform a clean installation of your NVIDIA graphics driver. If the issue started after a recent driver update, you could also try rolling back to an earlier stable version.
    • Disable the NVIDIA Overlay, Discord Overlay, recording or monitoring software, and any GPU overclocking.
    • Restart your PC and close any unnecessary background applications before launching the game again.

    Let us know how it goes or if you have any questions. I hope this helps!

  • Malvorne's avatar
    Malvorne
    New Spectator
    1 day ago

    I'm having the same issue... as the other guy.... can you help me? Love this game... everything was perfect until this days... I thougth it could be something about the Xgames event... too many people trying to do login at the same time during the weekend... but now I thing that is another thing....

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    11 hours ago

    Hey Malvorne​, I'm really sorry to hear that. Can you please confirm the platform you're playing on and which troubleshooting steps you've tried so far?