Ideas

LordFlowerPlower's avatar
LordFlowerPlower
Seasoned Newcomer
1 month ago
Status:
Investigating

Season 5 AMD 'TDR' Crash

 

Post  Season 5 update, The game crashes and forces a black screen on both monitors after compiling shaders, causing the whole system to become unresponsive and forcing a hard reboot requiring 2 power cycles to fix, i.e.  complining shaders> crash> power off> power cycle > reboot> black screen/unresponsive> power off> power cycle> reboot (GPU disabled)> enable GPU > AMD driver failure/error report screen > disable GPU > enable GPU.   

I'm assuming this is another AMD related issue, as prior to this update, the game required AMD drivers to be rolled back to version 25.9.1 in order to fix the weird visual bugs. 
Post season 5, the game will not boot using AMD version 25.9.1. 

Explaining the crash and symptoms to gemini gave me the the following diagnosis:
"Issue Summary:
The game triggers a Windows TDR (Timeout Detection and Recovery) event immediately following shader compilation. Upon transitioning from the shader cache screen into the main menu/fullscreen environment, the engine hangs the GPU swap-chain buffer. Because the graphics driver fails to respond to Windows within the standard 2-second window, the OS forcefully resets the display driver, causing a complete loss of monitor signal, desktop crash, or driver crash.

Steps to Reproduce:

1. Launch the game normally in exclusive fullscreen mode.
2. Allow shader compilation to complete.
3. Observe immediate black screen / GPU signal loss as the main menu attempts to load." 


Hardware Specs:

Operating System: Windows 10
CPU Brand: AMD Ryzen 5 3600 6-Core Processor
RAM: 32 GB
Video Card: AMD Radeon RX 7700 XT
Primary VRAM: 12 GB

So far I have tried the following:

- Updating drivers from 25.9.1 to 26.8.1 
- Verifying file interity through Steam
- Clearing and Re-installing drivers
- Power cycling
- Clearing the Windows directX Shader Cache via Disk Cleanup.
- Launching the game and compiling shaders while tabbed-out, with focus on a browser window (launching with game running in the background).
- Launching the game with no other apps or browsers open in the background
- Launching game with "-windowed" and "-dx11" added in Steams Launch commands. 

Ive still got a few things left I might try but I've been at this for hours so I'm not very optimistic.
Hopefully this info helps someone. 

3 Comments

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hey LordFlowerPlower​ , thanks for the detailed report and for sharing everything you've tried so far.

    We've raised this issue with the team for further investigation. The hardware details, driver versions, crash behavior, and troubleshooting steps you provided are all very helpful.

    Thanks again for taking the time to document this.

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    21 hours ago

    Hey LordFlowerPlower​, I'm reaching out to check if you're still experiencing this issue. 

    If you are, can you please try this workaround: 

      • ❗ Workaround: Press Windows + R on your keyboard > Type: %localappdata% > Press Enter > Find the skate folder %localappdata%\skate\ > Delete or rename the folder. (Rename the folder if you have saved replays or screenshots)