Ideas
EA_cuervo
Community Manager
2 months agoHey everyone,
Thanks for letting us know about that, and thanks for sharing the steps that fixed the problem for you JustinP-51.
To help the team identify the potential cause, could you share a bit more about your setup?
- What model of TV or monitor are you using?
- Is your console connected directly to the TV via HDMI? Or is it going through a preamp before reaching the TV?
- Do you have a setup where the console connects to a cable box first, and then the cable box goes to the TV?
- Are you using an HDMI splitter for multiple consoles?
- Lastly, have you tried using other HDMI ports on your TV with Dolby enabled, or tested with a different HDMI cable?
Thanks for your cooperation!