we've seen a lot of reports on getting softlocked in various points - the Isle of Grom Tutorial, various Missions and/or Challenges. the Full Circle team are working to indentify the cause of the...
Ideas
got rid of the soft lock on my friend by getting him in a party then having him set me as leader then getting him to level up seems to have fixed the soft lock for him at least for now he got locked after the mission where he had to open his first loot box his ingame name nova!