we've seen a lot of reports on getting softlocked in various points - the Isle of Grom Tutorial, various Missions and/or Challenges. the Full Circle team are working to indentify the cause of the...
Ideas
i had this same bug, even landed on it and nothing. I had to slam tf out of that ac unit so one of the characters limbs could go between the unit and the building itself and actually touch the hitbox for the unit.
ex: