Character reward cannot be claimed

This is a known issue

So what are you gonna do about it and when? I was going to add "Let's see how perfunctory your reply is?" but that would assume you are going to bother to reply and on past experience your "customer service" is somewhat lacking. 

Thanks for the update. Since it’s a known issue, I’ll wait to hear if there are any recommended steps or timelines for resolution. Appreciate your help