Crosshair (Scarred) - Missing Tier 1 Rewards

I purchased the episode pass and received the rewards from the first 2 nodes including 20 Crosshair shards. I then went to play Tier 1 of the Crosshair event. It gave me rewards but the 55 Crosshair shards were not included. I’m still sitting with 20 shards and can’t play Tier 2 or replay Tier 1 to geek the 55 shards. I spoke to EA help. They said to post it here to get help.