Crystals instead of LSB characters

I purchased the Jabba's entourage bundle from the webstore, then upon entering the game to claim the characters, I was given a message stating there was an error with my purchase and I was given approximately 3,500 crystals. There was money taken out of my bank account. I have purchased bundles before and nothing like this has happened, and I am confused as to how something like this could happen. I haven't spent the crystals and would be open to having them removed for the characters that I do not already have at relic levels.