Hello,
I am contacting you regarding missing compensation after the recent in-game issue with character upgrades to level 85.
Details:
- Ally Code: 623769841
- Player Name: Качек Джава
- Date of purchase: April 20, 2026
- Issue: I purchased the relevant pack before the bug occurred. After the issue, other players received compensation (~3000 crystals) via in-game mail. I did not receive any compensation.
I can provide purchase receipts and any additional information if needed.
Could you please check my account logs and verify why the compensation was not delivered?
Thank you.
[Title edit, EN only here please. Please review our guidelines regarding language posts - CM]
