I am posting this here because EA help told me I should post this here as you will see at the end of the post. On April 14th 2025 around 4pm I contacted EA Help when I just finished my fleet battles in Grand Arena and I noticed my banners did not add up correctly. For my last fleet battle it said I earned 41 banners, however only 35 banners were added to my score and because of this I lost my Grand Arena by 1 Banner. My rank went down to Auroduim 4 (First time ever) and I missed out on the Grand Arena weekly rewards because I was placed into a lower bracket when I should not be. Rewards such as Zeta materials, mod slicing materials, crystals, etc that I should of earned but did not because of this bug. It is already frustrating that I am consistently placed against opponents with Galactic Power that are 1-4 million ahead of mine with every Galactic Legend against my 3 Galactic Legends. Now even when I do win against these high opponents I am still losing and I miss out on valuable rewards that I definitely could use. This sucks out the joy of playing this game and makes me wonder is this game worth all the consistent aggravation? Can someone please look into this and bring some joy back into my life?
This is the conversation I had with EA Help over the last 2 days:
04:07 PM
GAMEPLAY/TECHNICAL ISSUES
Report a bug
EA Help04:07 PM
Can you provide more information about how we can help you?
04:08 PM
I just finished playing grand arena and after finishing my fleet battles I notice the points did not add up correctly
EA Help04:08 PM
Let's see if these articles help
04:08 PM
No, it did not help
EA Help04:08 PM
Before we connect you with an advisor, let's verify some information.
E-mail: [edit: email address removed]
04:08 PM
Yes
EA Help04:08 PM
This isn't a live chat. Leave a detailed description of your issue, and we'll get your message along with your ticket. When you´re done, you can leave this browser window open or come back later (you'll need to use the same device to see your chat history)
04:10 PM
I just finished playing grand arena and after finishing my fleet battles I notice the points did not add up correctly. I should have 1501 points. Grand Arena is reporting 1495. I lost grand Arena because the points were not adding up correctly
04:12 PM
I hope I don't lose my rank now because Grand Arena is bugged
User1732913248608731306909:03 PM
Hello there,
Thank you for reaching out to EA Help. I hope you are doing well. My name is Camille, and I'll be assisting you today.
I understand that you are having issues with your missing points in the Star Wars: Galaxy of Heroes Mobile game. Please allow me to look into this for you.
For further investigation, can you please provide us with the exact time and date of when the issue happened?
Awaiting your response.
03:40 PM
This happened on april 14th around 4:20pm Eastern Standard time. I was finishing up my grand Arena by doing my fleet battles. It was the last fleet battle. After completing the battle It said I won 41 Banners and only 35 banners was added to my total.
03:43 PM
Because of this I lost my ranking in Grand Arena and lost rewards associated with the Grand Arena seasonal payout such as Zeta materials, mod slicing material, crystals, etc
04:10 PM
It looks like I first reached out to you guys on April 14th around 4:06pm eastern standard time I would check around that time
User173711749495996288209:23 PM
Thanks again for reaching EA Help.
Please restart your device, and launch the game to see if the banner totals update correctly after a refresh.
And, review the battle report for your fleet battles and ensure that all banners earned (including bonuses) were calculated correctly.
Waiting for your response.
10:36 PM
This does not make any sense. Grand Arena is over now I cant see any banners. My rank has already went down. I am missing my rewards because of this bug. I lost out on Zeta materials, crystals, mod slicing materials
10:38 PM
My rank should be Aurodium 3, how do I get my missing rewards?
User1726062076261493481310:10 AM
I would also suggest you to post the issue on our official forums using :https://answers.ea.com/so that the community manager will check the issue, fix this as soon as possible for you and reply you in the same post thread on forums.
there might be other players too who've submitted similar feedbacks or have similar issues and if you found similar post, just upvote it for the team to know the number of players facing the same issue.
