Solution: Make the Lightspeed Bundles for New Accounts and New Players Permanently Available in the Web Store
The in-game store on Android, iOS, and PC has been affected by a purchase-related bug for more than two months, and players are still unable to reliably make purchases. This is frustrating for players, but it also means CG/EA is potentially losing a significant amount of revenue.
Making the Lightspeed Bundles for New Accounts (Supreme Leader Kylo Ren and Rey) permanently available through the Web Store would be a temporary solution that benefits everyone.
For new players: they would have a reliable way to purchase resources and accelerate their accounts, helping them catch up with the current state of the game.
For CG/EA: you would continue generating revenue from players who are willing to spend, instead of losing those purchases because of the in-game store bug.
This wouldn't need to be permanent. Simply keep these Lightspeed Bundles available in the Web Store until the in-game store bug is completely resolved.
New players want a faster way to catch up. Existing players want a reliable way to make purchases. And CG/EA wants to generate revenue.
This seems like a simple temporary solution that could benefit both the players and the company while the in-game store bug is being fixed.