Ideas

nevramirayz's avatar
nevramirayz
New Spectator
3 days ago

2025 August Bug

It happened after updating the game. After selecting the "new game" option, I started over and created a new sim. I placed the sim somewhere, and when I tried to play the game, it gave me an error code. When I tried to play with any family, it gave me an error code every time. How can I solve this problem?
error code was written like this: 

The game failed to load. Error Code:

123:259a6556:5e24aec7. It is recommended that you relaunch the game.

1 Comment

  • crinrict's avatar
    crinrict
    Hero+
    2 days ago

    Hi nevramirayz​ 

    Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?

    - Delete the ones you have
    - Trigger the error again
    - Check if new ones are created
    - If that is the case, please copy/paste the content here. You can open the file with any text editor.


    Deleting the file won't fix your issue. Posting the info is meant for troubleshooting. 

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