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allysonlelievre1's avatar
allysonlelievre1
Seasoned Newcomer
3 months ago

Error code 123: 259a6556: 5e24aec7

Hi everyone ! I currently have a pop up of a error code when i want to play with my current family. Can someone please help me fix it ? I can’t play at all :( !! I do have mods
custom content (cc)
error code
mods
pc
nevramirayz's avatar
nevramirayz
Seasoned Newcomer
2 months ago

It happened after updating the game. After selecting the "new game" option, I started over and created a new sim. I placed the sim somewhere, and when I tried to play the game, it gave me an error code. When I tried to play with any family, it gave me an error code every time. How can I solve this problem?
error code was written like this: 

The game failed to load. Error Code:

123:259a6556:5e24aec7. It is recommended that you relaunch the game.

crinrict's avatar
crinrict
Hero+
2 months ago

Hi nevramirayz​ 

Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?

- Delete the ones you have
- Trigger the error again
- Check if new ones are created
- If that is the case, please copy/paste the content here. You can open the file with any text editor.


Deleting the file won't fix your issue. Posting the info is meant for troubleshooting. 

  • NJleGore's avatar
    NJleGore
    Newcomer
    2 months ago

    I did this. And this is what I got:

    <?xml version="1.0" ?><root>
    <report><version>2</version><sessionid>a89772bf2d869e756685e6be</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2024-07-04 00:12:45</createtime><buildsignature>Local.Unknown.Unknown.1.107.151.1020-1.300.000.182.Release</buildsignature><categoryid>(AS)widgets.shared.controls.Traits::TraitsMolecule</categoryid><desyncid>a89772bf2d869e756685e6be</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference.&#13;&#10;    at widgets.shared.controls.Traits::TraitsMolecule/DrawSimMolecule()&#13;&#10;    at widgets.shared.controls.Traits::TraitsMolecule/Draw()&#13;&#10;    at widgets.Exchange.Detail.controls::DetailThumbnailPanel/DisplaySimInfo()&#13;&#10;    at widgets.Exchange.Detail.controls::DetailThumbnailPanel/UpdateMainThumbnail()&#13;&#10;    at widgets.Exchange.Detail.controls::DetailThumbnailPanel/OnThumbnailSelectionChanged()&#13;&#10;    at olympus.controllers::SelectableGroup/SetSelectionAs()&#13;&#10;    at olympus.controllers::SelectableGroup/OnButtonClick()&#13;&#10;    at olympus.gui.buttons::Button/OnMouseRelease()&#13;&#10;rtim=57026&#13;&#10;Client Session Time: 9.16&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,241,1,5748&#13; &#10;Modded: True&#13; &#10;SystemInfo: Windows 11 10.0.22631 GPU: AMD Radeon(TM) Graphics aticfx64.dll 31.0.12044.56000, GUID: D7B71EE2-550C-11CF-DAAE-99306EC2D235&#13; &#10;</desyncdata></report>
    </root>

     

    I cannot play the game even though I tried to create a new game

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