Hi,
I’ve got a two story shop and when customers leave the shop (for example when it closes) they go upstairs (into the employees only section) and then disappear.
It’s not a major bug, but in my...
Ideas
This is with mods, but all mods that I have in my game are updated for the new pack.
Please move your mods folder to the desktop, delete Documents > Electronic Arts > The Sims 4 > localthumbcache, repair your game and then try again on a backup of your save to see of you can duplicate the issue on a game with no mods.
Even updated mods can have bugs and I need you test without them.
I've tried, and still happens. Only work-around it is to lock the door to the room with the ladder in. I've set it to lock for "everyone but employees".