Ideas

SimGame1111's avatar
SimGame1111
Seasoned Novice
6 months ago
Status:
Reviewed

Blast from the Past: Unable to claim reward/Gnome fix failure message

I am unable to collect the blast from past event rewards. I had no problems, completing the event, but when I went to claim the reward I keep getting claim failed. Please wait and try again as the gnomes to try to fix the failure. 

Edit By Crinrict: Adjusted Title

Edit by Crinrict

Please try the following troubleshooting steps:

  • Restart the game
  • Move the following file to the desktop (PC/Mac only): Documents>Electronic Arts>The Sims 4>accountDataDB.package
  • Try going offline in EA app, start the game offline, then exit, go online again and start backup online.
error code
pc
playstation
time limited events

23 Comments

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  • crinrict's avatar
    crinrict
    Hero+
    6 months ago

    Do you get the same message ? Did you try a power cycle on PS ?

  • Meatballpower80's avatar
    Meatballpower80
    Seasoned Rookie
    6 months ago

    I have completed the second week of the blast from the past rewards event and I can’t claim my rewards because it says that the gnomes are working on it and I play on console I’ve even tried restarting my console and I’m still getting this pop up saying try again later because the gnomes are working on the problem 

  • crinrict's avatar
    crinrict
    Hero+
    6 months ago

    Did you try a power cycle on console (think that's what a reset is called)

About The Sims 4 Bug Reports

Report bugs for The Sims 4 on PC, Mac, Playstation, and Xbox.Latest Activity: 6 months ago