Ideas

Sagal1976's avatar
Sagal1976
New Spectator
2 days ago

Broken Kit Installation - Missing Folder

Hi, I'm having a persistent issue with a newly bought Kit /  Set  in the Marketplace. (Bust the Dust).

All Features are missing, the Vacuum Cleaners are only Deco, no Dust /  Dirt is showing up, I have no Aspiration available and sadly no Dust Bunnies either.

The Marketplace says it's installed, but I can't organize it in the EA-App. In-Game the Option is activated but nothing happens. The Folder of this Set / Kit is Missing in the main Installation path, it only shows up in the Subfolder: Delta.

I have already tried the following without success:

  • Cleared EA-APP Cache and performed multiple 'Repair' Cycles and a freshly Installation.
  • Manually deleted the SP Folder in Delta-Folder and tried a re-download (In the Marketplace)
  • During all this I disabled the Antivirus / Firewall (just in case) and started all as Admin.
  • All was tested with and without MODS - no difference
  • The Installation was checked as well in the Regestry (Win10) - no SP-Folder from the Kit

Is there a Problem with the 'Entitlements' / Licenses when you buy something from the Marketplace? 

Is there a way to get a working Installation for this and maybe other Kit's / Packs from the Marketplace? (for Futur purchases)

3 Comments

  • jeelly2000's avatar
    jeelly2000
    New Spectator
    2 days ago

    I have the same problem with the Restoration Workshop kit (got it from the marketplace). There is a report if you look by ''appliances''. 

  • KisakiTsubasa's avatar
    KisakiTsubasa
    Seasoned Newcomer
    2 days ago

    I have the same problem. The aspirations that are supposed to come with the kit are also missing. I'm also having the same problem with the Restoration Workshop kit and the previous commenter and I also have a problem with the chair from the Comfy Gamer kit; I can't interact with it.

  • crinrict's avatar
    crinrict
    Hero+
    2 days ago

    Hi Sagal1976​ 

    I merged your post with the main thread.

    Please send the info asked in the first thread to EA.

    Marketplace installed things are installed in the appData folder, not in the installation folder.

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