Ideas

Ilogunde's avatar
Ilogunde
Seasoned Newcomer
4 days ago
Status:
Troubleshooting

Can't remove stairs in Buy/Build

This problem first occurred a few weeks ago. If I put up a new staircase in the BB, I can no longer remove it. It doesn't work with the back button or the hammer. When I try to switch to the neighborhood afterward, the game gets stuck on the loading screen. The only option is to close the game via the task manager and restart it.

I don't currently use any mods or CCs. The game includes all expansions (except hobbies), all gameplay packs and all accessory packs.

6 Comments

  • Ilogunde's avatar
    Ilogunde
    Seasoned Newcomer
    2 days ago

    I had the issue with "2 Olde Mill Lane". 
    I've tried it on a few other lots (both empty and build on) and the stairs were removeable. Then I tried to go back to the main menu and got stuck on the loading screen again.

    After manually shutting the game down and reloading, I tried it in my current game in "2 Olde Mill Lane" and couldn't remove the stairs again & got stuck on the loading screen.

    After another reload I tried it again and at first I could remove the stairs in my active lot. Then I travelled to another lot (Bargain Bend) and tried it. I could remove the stairs. I went back to "2 Olde Mill Lane" where I once again couldn't remove the stairs and got stuck on the next loading screen.

  • crinrict's avatar
    crinrict
    Hero+
    22 hours ago

    Hi Ilogunde​ 

    does it work on a new save on that lot ? 

    Can you test the following scenarios:

    • New save, entering the lot and just placing down stairs, try to remove
    • New save, place random build, try to remove stairs
    • New save, place that particular build you have issues with in the first place, try remove stairs.
  • Ilogunde's avatar
    Ilogunde
    Seasoned Newcomer
    14 hours ago

    With a new save everything was okay. 

    So, it's just this game? Can I do anything to repair it? (I've done the repair from the launcher twice.)
    Thanks for your effort!

  • crinrict's avatar
    crinrict
    Hero+
    14 hours ago

    Would you be willing to share your save with me ?

    If so, please zip your saves folder and upload it somewhere like dropbox, googledrive or OneDrive and PM me the link.