Cant see Gallery Catalogs

So I have been getting a lot of simmers telling me they can't see my builds on the gallery or any sims that I have made, and it's more than one simmer telling me this, which is why I'm here looking for answers. 

This is what they see ⬇️

No hidden reported content is not selected

I just want to know how I can help them when they ask me again. They have also told me they took out mods & cc, and the gallery still appears like this for them. I myself have had this issue, but not all the time, only certain simmers galleries appear like this for me too.