[CD] Black Pets after traveling or loading (after Patch 1.116.223/1.25)

Hey all, 

For anyone experiencing this issue, we would like to take a look at saves from before yesterday's patch if you have them (steps for sharing your saves with us can be found here). 

We would also like to know if the affected Sim was downloaded from the gallery for our investigation. 

Thanks!

Previously they were fine, but after updating this morning (7/12) I am experiencing this issue where 2 of the animals on my save appear like this. Neither have custom paint, I removed all mods/CC and still run into this issue.

Screenshot attached includes version I'm running just to be safe. I am playing on Windows 10 on a desktop PC.

nyansae01​ 

I merged your post.

Could you please send the info asked here: [CD] Black Pets (Lost texture after Patch 1.116.223/1.25) | EA Forums - 12332547 to EA

I know the update was supposed to fix this, but I’m still experiencing these “shadow sims/pets” 

My game IS updated, as the other fixes are working (like dragging items to trash cans,) and I have also repaired my game before playing. 

I do not have any mods, but do have cheats enabled. 

Hello all,

If any of you are still encountering this on the latest game version (without mods), would you be willing to share your save file(s)? If so, please send me a private message with a link to the file.

Instructions can be found here. Please also include a link to the thread the save is for.

Thanks!

In almost all the families in my save file that have pets (dogs, cats, and horses), they appear as blacked-out silhouettes. They show up in the family portrait as silhouettes and during gameplay. The only thing I have found to fix this solution is to replace the animal, but many families in my save have pets, and I dont know if it will happen again. Has anyone else had this problem?

I understand others may have had or continue to have similar issues with sims and pets blacked out. I didn't have a problem until a few days ago after another update. My cat is all black and I cannot figure out how to switch him back. The weird thing is he doesn't have any custom fur, which I have seen is the cause of issue for some other users. I have a sim who has tattoos, not custom, but he is not affected. I have played recently and created this cat with no issue. It occurred after I needed an update a few days ago. I do not have any CC or mods. I rarely use cheat codes. Here is what I have tried to fix the bug:

1. Update game
2. Repair game
3. Reset pet in live mode with cheat code
4. Reset or change pet in CAS with cheat code
5. Delete cache

Nothing has worked for me. Just looking for some help. Thanks!

Hello all,

If any of you are still encountering this on the latest game version (without mods), would you be willing to share your save file(s)?

If so, please send me a private message with a link to the file. Instructions can be found here: https://forums.ea.com/idea/the-sims-4-bug-reports-en/information-how-to-send-user-files-to-the-sims-4-team/5048472

Thanks!

this has happened for a very long time to me. My Sims and pets will essentially lose their skin and fur and just be black voids. it happens randomly. I've never actively seen one just change on screen it's usually if they are out of view and I snap back to them. it could have something to do with switching between build and buy. it stops if I restart my game entirely but I would still consider this not solved just because it in itself is a glitch that needs to be fixed and I feel bugs shouldn't be considered solved by restarting the game because there are so many bugs now that I have to restart my game as its almost unplayable. I own all DLC save for a few unsavory kits. (please do not merge this with the solved PC mod thread for a third time. consoles do not have mods.)

[CM edit - CAPS in title]