Certain Items look broken/invisible (Intel Iris XE, DX9)

Hi there,

I've had this issue for months now and it hasn't been resolved.  Basically there's 2 items that are affected that I know of but there could be more. 

The university cubicle shower & the Snowy Escape lockers are visible when placed outside, but as soon as I move them into a room they vanish.  If I place them and hover over the outline illuminates to show that there's an object, however it isnt visible in buildmode or livemode.

Please can you fix this.

Hi izzy_inglis​ 

Could you post your Computer's DxDiag?

- Press Windows-Key + R
- Type: DxDiag
- Click on Save all Information.
- Attach the Text File to your post

Hi crinrict​ 

Here is the info you wanted.  I do have mods but I have checked to see if they were the problem & they weren't.

Hi izzy_inglis​ 

merged your post with the main thread. Could you check if there's newer graphics drivers for you ? Otherwise try switching to DX11

I will update my drivers if possible & if the issue continues I will let you know!

I came here for the same issue. I’ve had some showers and book shelves disappearing regardless of whether I want to place or if it’s a pre made lot.

Fapofa99​ 

could you please provide your specs as per instructions from puzzleaddict ?

I'm trying to build a library in the sims. I badly want to use a specific bookshelf from Discover University, but it glitches indoors. I've scoured online but literally seen nothing like this anywhere. Whats the problem?

Could you please provide the following information

-  Are you using mods/cc in your game ? Please remove them and test without them if you do.
-  Could you post your Computer's DxDiag?

- Press Windows-Key + R
- Type: DxDiag
- Click on Save all Information.
- Attach the Text File to your post

On June 10th, 2025 I found out that the Item Mortimer's Secret Bookcase from the Discover University Expansion Pack does not appear in my game, either in build mode or live mode.

The item is available in build mode, however, when I select it and drag to place it the item does not show up. It's basically invisible. It shows a shadow on the floor where it is supposed to be, if I hover my mouse over where I placed it I can still interact with it in live mode but it is invisible. This is the only item that does that.

I repaired my game at least 15 times since then, to no avail. As of today, on August 2nd, 2025, my game is up to date  with the latest patches, still no bookcase. I even deleted the localthumbcache.package file, still not fixed. I don't have any mods installed.