I was playing on the day the Sept 18, 2025 update came out. I have a cat and when I click on the cat and select "Take to Vet Clinic" it begins to load the map, and gets stuck on this screen (image below). Here it still allows me to move around on my lot, zoom in and out, and rotate the screen but does not show me the map to select which lot to travel to.
The same thing is happening when I use the "M" key on the keyboard to load the map and when I use the phone to travel as well.
I did notice that when I planned a date for my sims, it would not allow me to travel there when the one hour warning pops up, but it did allow them to travel at the time the date actually begun.
For reference, I am playing on MacOS. I have also attached and Image of what my screen looks like each time I try to travel.
I apologize if this has been submitted already. Thank you so much for your help!
HI hfryzel339
Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?
- Delete the ones you have
- Trigger the error again
- Check if new ones are created
- If that is the case, please copy/paste the content here. You can open the file with any text editor.
Deleting the file won't fix your issue. Posting the info is meant for troubleshooting.
Hi, I went through the troubleshooting process, and when I tried to travel again it didnt work. The file titles "lastUIException" came up after I tried to travel using the "m" key and the "lastUIexception_6" came up after I tried to use the phone.
Thanks!
Could you upload the files somewhere (you can't upload them to this site) and post the link here ?
Here try this. I added them to a google drive folder. https://drive.google.com/drive/folders/1t8h8Irz-7zlhAvobddhQp_G6KBYNFryZ?usp=drive_link
If this does not work I can try something else.
