Deactivated packs?

So I have a premium subscription for EA, and it included the Toddler Stuff pack/add-on and the Get To Work career pack, or add-on. On EA it says they're installed but in the Sims 4 marketplace it says they are deactivated. I restarted my laptop to try to fix it and cleared my app cache too. And uninstalled the 2 packs and reinstalled them, but it still says they're deactivated. I don't use mods or cc yet btw, as I haven't learned to use them yet.