My game started to have endless loading screens. First with certain lots, but it spread like wildfire in the save and soon I couldn't acces most lots&households. (it was a huge save) I have no mods....
I've never had any mods, I play on a Mac. In the latest save I made I started 100% new. I created a new family and I build a new house. Didn't even open the gallery or my library scared of corruption.
It starts with some lag when I'm in live mode or if I'm in build mode suddenly I can't place objects anymore. If I then try to reload the game I am stuck with endless loading screen when going into the save.
The thing that worries me is that the signs of the bug are exactly the same as when I played my multigenerational save. Only now it seems to be happening much faster.
Endless loading is unfortunately a very hard to pinpoint issue but it happening in new save pretty much straight away makes it even more difficult.
Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?
- Delete the ones you have - Trigger the error again - Check if new ones are created - If that is the case, please copy/paste the content here. You can open the file with any text editor.
Deleting the file won't fix your issue. Uploading the file is meant for troubleshooting.
I managed to get back in my last save by loading into it from the list of saves. I tried it a couple times, the screen would freeze a few seconds after loading into the lot. I needed to force quit the game as it was just sounds and a frozen screen nothing to do. I also tried to play with random townies in that save, that worked perfectly. Until they would visit the lot I was using. I could reach the lot so it wasn't stuck on endless loading as before. One time the game just crashed.
I also tried to play from a recovery file of this save - I played a few days in game and it went very smooth so I thought maybe it's fixed... When I next tried to open the recovered save the screen froze almost instantly.
I noticed while testing the freeze is triggered by moving my camera angle. I also noticed I can prolong the inevitable freeze by going to other lots. I remember when the issues came in my big save they were also bound by lots. In the beginning I just kept switching to unaffected lots in the same save so I could keep playing.
I haven't been able to trigger a new LastException file being made only a LastCrash. I will upload the one from 17th of march in case it is useful. And I will keep trying to break the game and get a new last exception file.
other random things that happen: I get this pop up that there is a max of 200 notifications/notice board is full (I'm trying to translate this my game is not in English so I hope it makes sense). And in this last save my sims keep changing into swim wear. - I don't know if they are related to the game breaking issue but just in case.
<?xml version="1.0" ?><root> <report><version>2</version><sessionid>5f21e3290c9e6e5467d817f9</sessionid><type>desync</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2025-03-17 14:01:31</createtime><buildsignature>Local.Unknown.Unknown.1.113.291.1220-1.300.000.207.Release</buildsignature><categoryid>__init__.py:468</categoryid><desyncid>5f21e3290c9e6e5467d817f9</desyncid><systemconfig/><screenshot/><desyncdata>[miking] Exception occurred when creating FGL context for placing object_EcoFootprint_SunRay:0x0000000000000000 (AttributeError: type object 'ComponentContainer' has no attribute 'get_footprint') Traceback (most recent call last): File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 179, in wrapper File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 222, in c_api_server_tick File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 519, in update File "T:\InGame\Gameplay\Scripts\Server\time_service.py", line 117, in update File "T:\InGame\Gameplay\Scripts\Server\scheduling.py", line 231, in simulate File "T:\InGame\Gameplay\Scripts\Server\elements.py", line 335, in _run File "T:\InGame\Gameplay\Scripts\Server\situations\complex\moving_objects_situation.py", line 336, in <lambda> File "T:\InGame\Gameplay\Scripts\Server\objects\placement\placement_helper.py", line 709, in try_place_object File "T:\InGame\Gameplay\Scripts\Server\objects\placement\placement_helper.py", line 347, in try_place_object File "T:\InGame\Gameplay\Scripts\Server\objects\placement\placement_helper.py", line 875, in _try_place_object_internal File "T:\InGame\Gameplay\Scripts\Server\placement.py", line 1122, in create_fgl_context_for_object File "T:\InGame\Gameplay\Scripts\Server\objects\components\__init__.py", line 468, in exported_func AttributeError: type object 'ComponentContainer' has no attribute 'get_footprint'rtim=0 Client Session Time: 19.64 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0x96d01090 LoadingScreenActiveFlag: 1 Origin Version: 13,417,0,5930 Modded: False SystemInfo: Mac OS X Version 12.2.1 (Build 21D62) GPU: Apple M1 Pro macOS Metal driver 0.0.0.0 Architecture: arm64 </desyncdata></report> </root>
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:/","id":"message:12021992","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:5434362"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Idea:board:the-sims-4-bug-reports-en"},"conversation":{"__ref":"Conversation:conversation:12021992"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:12021992"},"body@stripHtml({\"truncateLength\":200})":" My game started to have endless loading screens. First with certain lots, but it spread like wildfire in the save and soon I couldn't acces most lots&households. (it was a huge save) I have no mods....","body@stringLength":"727","rawBody":"
My game started to have endless loading screens. First with certain lots, but it spread like wildfire in the save and soon I couldn't acces most lots&households. (it was a huge save)
I have no mods. I tried several times to rebuild in new saves -all failed after some time.
Finally I decided I would play 1 family, build them 1 home and not touch anything else. After 7 ' in game' days the game crashed again: endless loading screen for the family/household :/
So at this point I'm not sure what to do to make the game playable...!
Can someone point me in the right direction? I've looked through the forum but I can't seem to find an answer.
","kudosSumWeight":4,"postTime":"2025-03-18T06:09:56.614-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:crashing","text":"crashing","time":"2024-07-13T06:20:10.253-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:freezing","text":"freezing","time":"2024-09-30T04:00:03.501-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:lag","text":"lag","time":"2024-09-28T12:46:20.719-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDQ","node":{"__typename":"Tag","id":"tag:mac","text":"mac","time":"2024-07-16T18:55:59.153-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDU","node":{"__typename":"Tag","id":"tag:never cc or mods","text":"never cc or mods","time":"2025-03-04T03:46:19.228-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:12021992_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":89},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"status":{"__typename":"IdeaStatusDetails","text":"Troubleshooting","statusKey":"troubleshooting","description":"Active troubleshooting around the bug with the reporter.","label":{"__typename":"IdeaStatusLabel","type":"OUTLINE","color":"1500B3","visible":true},"statusGroupKey":"in_progress"},"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"
My game started to have endless loading screens. First with certain lots, but it spread like wildfire in the save and soon I couldn't acces most lots&households. (it was a huge save)
I have no mods. I tried several times to rebuild in new saves -all failed after some time.
Finally I decided I would play 1 family, build them 1 home and not touch anything else. After 7 ' in game' days the game crashed again: endless loading screen for the family/household :/
So at this point I'm not sure what to do to make the game playable...!
Can someone point me in the right direction? I've looked through the forum but I can't seem to find an answer.
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Hi crinrict!
I've never had any mods, I play on a Mac. In the latest save I made I started 100% new. I created a new family and I build a new house. Didn't even open the gallery or my library scared of corruption.
It starts with some lag when I'm in live mode or if I'm in build mode suddenly I can't place objects anymore. If I then try to reload the game I am stuck with endless loading screen when going into the save.
The thing that worries me is that the signs of the bug are exactly the same as when I played my multigenerational save. Only now it seems to be happening much faster.
","body@stringLength":"637","rawBody":"
Hi crinrict!
I've never had any mods, I play on a Mac. In the latest save I made I started 100% new. I created a new family and I build a new house. Didn't even open the gallery or my library scared of corruption.
It starts with some lag when I'm in live mode or if I'm in build mode suddenly I can't place objects anymore. If I then try to reload the game I am stuck with endless loading screen when going into the save.
The thing that worries me is that the signs of the bug are exactly the same as when I played my multigenerational save. Only now it seems to be happening much faster.
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endless loading - even in new saves :/","moderationData":{"__ref":"ModerationData:moderation_data:12023687"},"body":"
Endless loading is unfortunately a very hard to pinpoint issue but it happening in new save pretty much straight away makes it even more difficult.
\n
Do you have any LastException files in Documents\\Electronic Arts\\The Sims 4 ?
\n
- Delete the ones you have - Trigger the error again - Check if new ones are created - If that is the case, please copy/paste the content here. You can open the file with any text editor.
\n
Deleting the file won't fix your issue. Uploading the file is meant for troubleshooting.
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Hi @crincrict
I managed to get back in my last save by loading into it from the list of saves. I tried it a couple times, the screen would freeze a few seconds after loading into the lot. I needed to force quit the game as it was just sounds and a frozen screen nothing to do. I also tried to play with random townies in that save, that worked perfectly. Until they would visit the lot I was using. I could reach the lot so it wasn't stuck on endless loading as before. One time the game just crashed.
I also tried to play from a recovery file of this save - I played a few days in game and it went very smooth so I thought maybe it's fixed... When I next tried to open the recovered save the screen froze almost instantly.
I noticed while testing the freeze is triggered by moving my camera angle. I also noticed I can prolong the inevitable freeze by going to other lots. I remember when the issues came in my big save they were also bound by lots. In the beginning I just kept switching to unaffected lots in the same save so I could keep playing.
I haven't been able to trigger a new LastException file being made only a LastCrash. I will upload the one from 17th of march in case it is useful. And I will keep trying to break the game and get a new last exception file.
other random things that happen: I get this pop up that there is a max of 200 notifications/notice board is full (I'm trying to translate this my game is not in English so I hope it makes sense). And in this last save my sims keep changing into swim wear. - I don't know if they are related to the game breaking issue but just in case.
Thank you for helping out!!
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<?xml version=\"1.0\" ?><root> <report><version>2</version><sessionid>5f21e3290c9e6e5467d817f9</sessionid><type>desync</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2025-03-17 14:01:31</createtime><buildsignature>Local.Unknown.Unknown.1.113.291.1220-1.300.000.207.Release</buildsignature><categoryid>__init__.py:468</categoryid><desyncid>5f21e3290c9e6e5467d817f9</desyncid><systemconfig/><screenshot/><desyncdata>[miking] Exception occurred when creating FGL context for placing object_EcoFootprint_SunRay:0x0000000000000000 (AttributeError: type object 'ComponentContainer' has no attribute 'get_footprint') Traceback (most recent call last): File \"T:\\InGame\\Gameplay\\Scripts\\Core\\sims4\\utils.py\", line 179, in wrapper File \"T:\\InGame\\Gameplay\\Scripts\\Server\\areaserver.py\", line 222, in c_api_server_tick File \"T:\\InGame\\Gameplay\\Scripts\\Server\\zone.py\", line 519, in update File \"T:\\InGame\\Gameplay\\Scripts\\Server\\time_service.py\", line 117, in update File \"T:\\InGame\\Gameplay\\Scripts\\Server\\scheduling.py\", line 231, in simulate File \"T:\\InGame\\Gameplay\\Scripts\\Server\\elements.py\", line 335, in _run File \"T:\\InGame\\Gameplay\\Scripts\\Server\\situations\\complex\\moving_objects_situation.py\", line 336, in <lambda> File \"T:\\InGame\\Gameplay\\Scripts\\Server\\objects\\placement\\placement_helper.py\", line 709, in try_place_object File \"T:\\InGame\\Gameplay\\Scripts\\Server\\objects\\placement\\placement_helper.py\", line 347, in try_place_object File \"T:\\InGame\\Gameplay\\Scripts\\Server\\objects\\placement\\placement_helper.py\", line 875, in _try_place_object_internal File \"T:\\InGame\\Gameplay\\Scripts\\Server\\placement.py\", line 1122, in create_fgl_context_for_object File \"T:\\InGame\\Gameplay\\Scripts\\Server\\objects\\components\\__init__.py\", line 468, in exported_func AttributeError: type object 'ComponentContainer' has no attribute 'get_footprint'rtim=0 Client Session Time: 19.64 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0x96d01090 LoadingScreenActiveFlag: 1 Origin Version: 13,417,0,5930 Modded: False SystemInfo: Mac OS X Version 12.2.1 (Build 21D62) GPU: Apple M1 Pro macOS Metal driver 0.0.0.0 Architecture: arm64 </desyncdata></report> </root>
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