I played the sims4 and try to create the new sim and move into the house but got the error pop-up as attached image. and the household that I previously play was disappeared and can't recover. pls kindly help. I try to restart the games many times.
and I also got the lag time. After I create the new sim and move on the next stage to create house. the time of loading to next stage is really long. sometime it stuck to that page.
