Failed to launch error/Fully Black Screen when using CC

Dear EA Support Team,

Please understand that this message was translated with the help of ChatGPT, so I ask for your understanding if any phrasing sounds slightly unnatural. I would also like to acknowledge that the wording of this message may sound strong, but I hope you will understand the level of frustration many players are currently experiencing.

I have reinstalled the game, created entirely new folders, and copied over only the necessary files, yet the issue still has not been resolved. While I understand that some Simmers have reported temporary success with certain workarounds, it is deeply disappointing that, after three to four days, there is still no clear and reliable solution for the majority of affected players. At the very least, you should have made a rollback available so that players could continue to access the game.

Minor bugs can happen, and most players understand that. However, launch errors that prevent people from accessing the game are not minor issues. They significantly disrupt gameplay and reflect a serious failure in quality assurance. This is particularly frustrating because problems of this scale do not seem to be isolated incidents, but part of a recurring pattern surrounding major updates. Simmers around the world should not be treated as your test environment.

I do sympathize with the developers and support staff who may now be working overtime and through the weekend to address the problem. However, if the update had been properly tested and prepared in advance, this level of emergency response may not have been necessary in the first place. Whether the issue lies in management, release planning, or quality control, I sincerely hope this incident leads to meaningful improvement.

I hope EA takes this major update failure seriously and uses it as an opportunity to rebuild player trust and improve its testing and release process going forward.

Sincerely,

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(혼잣말) 게임 한번 하기 참 힘들다. 무슨 게임이 랜덤 가챠게임도 아니고 장난하나.