I have updated my game, the hot fix of March 18th, and my game still doesn't launch with cc installed. I still get the message "Failed to launch game" when cc is installed.
Ideas
1,221 Comments
Comments have been turned off for this idea
Ok, it seems it left a lastexception file. I'll upload it here, and the dxdiag
EDIT: It isn't uploading the lastexception file, I'll try in a different post
Here is the lastexception file
EDIT: It doesn't upload for some reason, so I'll copy the contents here:
<?xml version="1.0" ?><root>
<report><version>2</version><sessionid>83c36de38072674a69bb251c</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2026-03-18 18:20:44</createtime><buildsignature>Local.Unknown.Unknown.1.122.212.1030-1.200.000.698.Release</buildsignature><categoryid>snippet.py:35</categoryid><desyncid>83c36de38072674a69bb251c</desyncid><systemconfig/><screenshot/><desyncdata> Failure: 'xml_injector/snippet' (xml_injector.snippet) cannot import name 'HasTunableReference' from 'sims4.tuning.tunable' (C:\Program Files (x86)\Origin Games\The Sims 4\Data\Simulation\Gameplay\core.zip\sims4\tuning\tunable.pyc) (ImportError: cannot import name 'HasTunableReference' from 'sims4.tuning.tunable' (C:\Program Files (x86)\Origin Games\The Sims 4\Data\Simulation\Gameplay\core.zip\sims4\tuning\tunable.pyc)) Traceback (most recent call last): File "T:\InGame\Gameplay\Scripts\Core\sims4\importer\utils.py", line 120, in import_modules_by_path File "<frozen importlib._bootstrap>", line 983, in _find_and_load File "<frozen importlib._bootstrap>", line 967, in _find_and_load_unlocked File "<frozen importlib._bootstrap>", line 668, in _load_unlocked File "<frozen importlib._bootstrap>", line 638, in _load_backward_compatible File "T:\InGame\Gameplay\Scripts\Core\sims4\importer\custom_import.py", line 196, in load_module File "C:\SimsCompile\SCUMBUMBO--XmlInjector\v4-high-school-patch-fix\Scripts\snippet.py", line 35, in <module> ImportError: cannot import name 'HasTunableReference' from 'sims4.tuning.tunable' (C:\Program Files (x86)\Origin Games\The Sims 4\Data\Simulation\Gameplay\core.zip\sims4\tuning\tunable.pyc)rtim=0 ClientInfo isn't here</desyncdata></report>
</root>
I even doesn't get that message just game no staring. I repair the game and nothing doing all what you wright. Nothing working... So my request stop this upgrade and give as old version. No body want this marketspace, we want our game back... It is big disappointed EA.
I've been dealing with this all morning. Seemingly completely random pieces of CC will cause the game to fail to launch. I've been painstakingly 50/50ing my way through every folder for hours, I cannot find a pattern to this. At first it seemed like only build/buy CC was causing it, but I've been sorting through my folder of Joliebean's clothing CC and completely random items from each set will cause the game to not launch. Removing the one specific item lets it launch again.
I do have several lastexception files generated from this but I'll post the most recent.
<?xml version="1.0" ?><root>
<report><version>2</version><sessionid>c62e8d2f9379c2aa69bb2a55</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2026-03-18 15:43:19</createtime><buildsignature>Local.Unknown.Unknown.1.122.212.1030-1.200.000.698.Release</buildsignature><categoryid>tunable_model.py:60</categoryid><desyncid>c62e8d2f9379c2aa69bb2a55</desyncid><systemconfig/><screenshot/><desyncdata>[jdimailig] Error invoking TunableModelWrapper._factory (AttributeError: 'NoneType' object has no attribute 'get_model') Traceback (most recent call last): File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 179, in wrapper File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 167, in c_api_server_init_tick File "T:\InGame\Gameplay\Scripts\Core\sims4\core_services.py", line 164, in start_service_tick File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 346, in start_single_service File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\instance_manager.py", line 192, in update_incremental_start File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\instance_manager.py", line 251, in _execute_gen File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\instance_manager.py", line 304, in _execute_func_and_calculate_time File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\instance_manager.py", line 681, in load_data_into_class_instances File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\serialization.py", line 673, in load_from_xml File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\serialization.py", line 718, in feed File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\serialization.py", line 762, in _load_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\serialization.py", line 811, in _load_tunable File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 417, in load_etree_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 1236, in load_etree_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 417, in load_etree_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 1476, in load_etree_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 417, in load_etree_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 1712, in load_etree_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 1476, in load_etree_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 417, in load_etree_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 866, in load_etree_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 417, in load_etree_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 1236, in load_etree_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 1236, in load_etree_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 868, in load_etree_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 571, in __call__ File "T:\InGame\Gameplay\Scripts\Server\tunable_utils\tunable_model.py", line 64, in _factory File "T:\InGame\Gameplay\Scripts\Server\tunable_utils\tunable_model.py", line 60, in get_model AttributeError: 'NoneType' object has no attribute 'get_model'rtim=0 Client Session Time: 32.86 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0x96d01090 LoadingScreenActiveFlag: 1 Origin Version: 13,661,0,6174 Modded: True SystemInfo: Windows 11 10.0.26200 GPU: NVIDIA GeForce RTX 3050 32.0.15.6094, GUID: 08618CC2-F9D1-11EF-9929-806E6F6E6963 </desyncdata></report>
<report><version>2</version><sessionid>c62e8d2f9379c2aa69bb2a55</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2026-03-18 15:43:19</createtime><buildsignature>Local.Unknown.Unknown.1.122.212.1030-1.200.000.698.Release</buildsignature><categoryid>tunable_model.py:60</categoryid><desyncid>c62e8d2f9379c2aa69bb2a55</desyncid><systemconfig/><screenshot/><desyncdata>[jdimailig] Error while parsing tuning in Instance: 17878435814630695594 (Littlbowbub:object_Food_Chocolate_PrincessPinkTruffles-single), Types.OBJECT: (AttributeError: 'NoneType' object has no attribute 'get_model') Traceback (most recent call last): File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 179, in wrapper File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 167, in c_api_server_init_tick File "T:\InGame\Gameplay\Scripts\Core\sims4\core_services.py", line 164, in start_service_tick File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 346, in start_single_service File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\instance_manager.py", line 192, in update_incremental_start File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\instance_manager.py", line 251, in _execute_gen File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\instance_manager.py", line 304, in _execute_func_and_calculate_time File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\instance_manager.py", line 681, in load_data_into_class_instances File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\serialization.py", line 673, in load_from_xml File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\serialization.py", line 718, in feed File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\serialization.py", line 762, in _load_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\serialization.py", line 811, in _load_tunable File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 417, in load_etree_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 1236, in load_etree_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 417, in load_etree_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 1476, in load_etree_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 417, in load_etree_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 1712, in load_etree_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 1487, in load_etree_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 417, in load_etree_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 866, in load_etree_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 417, in load_etree_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 1236, in load_etree_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 1236, in load_etree_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 868, in load_etree_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 572, in __call__ File "T:\InGame\Gameplay\Scripts\Server\tunable_utils\tunable_model.py", line 64, in _factory File "T:\InGame\Gameplay\Scripts\Server\tunable_utils\tunable_model.py", line 60, in get_model AttributeError: 'NoneType' object has no attribute 'get_model'rtim=0 Client Session Time: 32.86 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0x96d01090 LoadingScreenActiveFlag: 1 Origin Version: 13,661,0,6174 Modded: True SystemInfo: Windows 11 10.0.26200 GPU: NVIDIA GeForce RTX 3050 32.0.15.6094, GUID: 08618CC2-F9D1-11EF-9929-806E6F6E6963 </desyncdata></report>
<report><version>2</version><sessionid>c62e8d2f9379c2aa69bb2a55</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2026-03-18 15:43:20</createtime><buildsignature>Local.Unknown.Unknown.1.122.212.1030-1.200.000.698.Release</buildsignature><categoryid>tunable_model.py:60</categoryid><desyncid>c62e8d2f9379c2aa69bb2a55</desyncid><systemconfig/><screenshot/><desyncdata>[jdimailig] Error invoking TunableModelWrapper._factory (AttributeError: 'NoneType' object has no attribute 'get_model') Traceback (most recent call last): File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 179, in wrapper File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 167, in c_api_server_init_tick File "T:\InGame\Gameplay\Scripts\Core\sims4\core_services.py", line 164, in start_service_tick File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 346, in start_single_service File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\instance_manager.py", line 192, in update_incremental_start File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\instance_manager.py", line 251, in _execute_gen File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\instance_manager.py", line 304, in _execute_func_and_calculate_time File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\instance_manager.py", line 681, in load_data_into_class_instances File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\serialization.py", line 673, in load_from_xml File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\serialization.py", line 718, in feed File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\serialization.py", line 762, in _load_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\serialization.py", line 811, in _load_tunable File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 417, in load_etree_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 1236, in load_etree_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 417, in load_etree_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 1476, in load_etree_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 417, in load_etree_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 1712, in load_etree_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 1476, in load_etree_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 417, in load_etree_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 866, in load_etree_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 417, in load_etree_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 1236, in load_etree_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 1236, in load_etree_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 868, in load_etree_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 571, in __call__ File "T:\InGame\Gameplay\Scripts\Server\tunable_utils\tunable_model.py", line 64, in _factory File "T:\InGame\Gameplay\Scripts\Server\tunable_utils\tunable_model.py", line 60, in get_model AttributeError: 'NoneType' object has no attribute 'get_model'rtim=0 Client Session Time: 32.86 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0x96d01090 LoadingScreenActiveFlag: 1 Origin Version: 13,661,0,6174 Modded: True SystemInfo: Windows 11 10.0.26200 GPU: NVIDIA GeForce RTX 3050 32.0.15.6094, GUID: 08618CC2-F9D1-11EF-9929-806E6F6E6963 </desyncdata></report>
<report><version>2</version><sessionid>c62e8d2f9379c2aa69bb2a55</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2026-03-18 15:43:20</createtime><buildsignature>Local.Unknown.Unknown.1.122.212.1030-1.200.000.698.Release</buildsignature><categoryid>tunable_model.py:60</categoryid><desyncid>c62e8d2f9379c2aa69bb2a55</desyncid><systemconfig/><screenshot/><desyncdata>[jdimailig] Error while parsing tuning in Instance: 12720851584224694690 (Littlbowbub:object_Food_Chocolate_DubaiChocolateBar-single), Types.OBJECT: (AttributeError: 'NoneType' object has no attribute 'get_model') Traceback (most recent call last): File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 179, in wrapper File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 167, in c_api_server_init_tick File "T:\InGame\Gameplay\Scripts\Core\sims4\core_services.py", line 164, in start_service_tick File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 346, in start_single_service File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\instance_manager.py", line 192, in update_incremental_start File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\instance_manager.py", line 251, in _execute_gen File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\instance_manager.py", line 304, in _execute_func_and_calculate_time File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\instance_manager.py", line 681, in load_data_into_class_instances File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\serialization.py", line 673, in load_from_xml File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\serialization.py", line 718, in feed File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\serialization.py", line 762, in _load_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\serialization.py", line 811, in _load_tunable File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 417, in load_etree_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 1236, in load_etree_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 417, in load_etree_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 1476, in load_etree_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 417, in load_etree_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 1712, in load_etree_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 1487, in load_etree_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 417, in load_etree_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 866, in load_etree_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 417, in load_etree_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 1236, in load_etree_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 1236, in load_etree_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 868, in load_etree_node File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 572, in __call__ File "T:\InGame\Gameplay\Scripts\Server\tunable_utils\tunable_model.py", line 64, in _factory File "T:\InGame\Gameplay\Scripts\Server\tunable_utils\tunable_model.py", line 60, in get_model AttributeError: 'NoneType' object has no attribute 'get_model'rtim=0 Client Session Time: 32.86 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0x96d01090 LoadingScreenActiveFlag: 1 Origin Version: 13,661,0,6174 Modded: True SystemInfo: Windows 11 10.0.26200 GPU: NVIDIA GeForce RTX 3050 32.0.15.6094, GUID: 08618CC2-F9D1-11EF-9929-806E6F6E6963 </desyncdata></report>
</root>
I’m having the same issue. I have done all the troubleshooting just short of uninstalling and reinstalling, which I would like to avoid. I’ve pulled **bleep** near every CC and all mods except MCCC (which was cleared per Deaderpool). Verified file integrity. Deleted localthumbcache. I am beyond frustrated.
I launch in Steam, EA pops up with ‘There was an error on our end and the game couldn’t launch, try again later’.
I have completed both of the updates via the EA app on 3/17 & 3/18.
I am running on a PC with the requested DxDiag and lastException files attached.
I am able to load the game without any CC or mods installed.
I have a substantial amount of CC/MODS that I keep organized in roughly 180 folders. I have had it organized this way for years. I try to keep all things updated but I'm sure there are a few that have made it through the cracks. I was able to load on 3/16 with all CC and mods installed. I am no longer able to load with all CC and mods installed.
Instead of 50/50 I do folder drops of aprox 20 to the MODS folder for testing to narrow down issues. I am succesfully able to get through all 180 folders in batches of 20 without a loading issue. Once I drop in the third batch of 20, I can no longer load the game, keep in mind that batch of 20 was able to load as a stand alone.
I can only assume it might have something to do with the total amount of CC or possible conflicting MODS. I'm hopeful this information is helpful in finding the culprit.
I reorganized everything into subfolders based on the comments, but it still won’t run. I feel so frustrated after spending nearly two hours on this for nothing.
Idk here’s a thought, how about you guys fix the issue so I don’t have to spend all that time trying to fix something I never broke in the first place. Thanks!
This is so ridiculous- and seemingly was a cash grab for this new marketplace that no one asked for and hopefully no one uses!
Help!! Everything is broken still for me :( I am doing a 50/50 and batch add of CC to test what is broken and somehow, my folder of tested CC becomes broken again in the process.. I have a folder in my mods called "testing" and "checked", so I will move things from testing to checked as they seem to allow game to launch. Then somehow I get to an empty testing folder, and running it with just checked is not letting game launch! How is this happening? This process usually works for me, but something weird is breaking the system and me... any advice is appreciated
Featured Places
Read First
- EA_Cade1 month ago
The Sims Team