Ideas

Seasoned Novice

10 months ago

Status:

Needs Info

Frozen game/menu after ad

I'm yet again having the issue where the full-screen splash ads for packs that I already own freeze the game and make it unplayable. This is incredibly frustrating and it has been going on - and a ...

freezing

EA_Cade

The Sims Team

5 months ago

Hey all,

If possible, could you please reply here with what region and language you're playing The Sims 4 in when this occurs?

Thanks!

EA_Cade

The Sims Team

5 months ago

Hey all,

I haven't received any responses yet on my previous question, we're unable to replicate this issue internally so this information could help us narrow down the cause.

Hey all,

If possible, could you please reply here with what region and language you're playing The Sims 4 in when this occurs?

Thanks!

EmilyBlueJaye
Seasoned Hotshot
5 months ago
USA, English.
Juniengel
Rising Rookie
5 months ago
Germany, German. I recently had to completely reset my game due to a problem. No save files, everything completely new and untouched. It happened immediately when I started the game for the first time. It's your ads that are causing the game to crash.
PanicPrincess324
Seasoned Newcomer
5 months ago
Playing in English, USA (EST region?)