Gallery showing no results

I love this game but it is so broken

😿😿😿Same here!!! i just bought all the kits and now i cant not even create a sim!!! so annoying!!!

I've taken my entire mod folder completely out and the gallery is still broken

The gallery will not load. 
I’ve repaired my game, uninstall and reinstall and it’s still not working. 

No matter what you click it says no results. 

Down for me too. 

I’m having the same issue. I tried creating a new tray folder that also didn’t work and everything you tried. 

Happy to see im not going crazy and other ppl are having the same issue. Ughhhhhhh I just wanted to playyy 😭😡 but im asking for too much ig

I've had the same issue all day as well! I've edited protection settings on Windows 11 as well to make sure the connection isn't being blocked, but nothing is working. Are you also having issues saving to the gallery (if you've tried that at all)?

So it isn't just me?! Okay I have been driving myself nuts trying to fix it!!

EA gotta figure out whats wrong.

Having the same issue. Tryed repairing and cleaning the cache file.  I also double checked my account.  I do not have any violations and am an adult.