I had this problems previously and reported before. It was fixed in Fixed in Patch 1.119.109/2.23. It is now happening again after th new laundry list update that went out on the 13/01/ 2026
retail stores are again having the same bugs where sims are not buying anything and will just keep walking out saying goodbye. Even sure sale is not working as soon as you start to do retail interactions they end up saying good bye.