Ideas
While I was at Oasis Springs for a reaping assignment, my sim was taken to an empty lot where four sims were standing on the sidewalk and the street. 2 were witnesses, 1 had a plea, and the other was dead. However, the dead sim was not a ghost, and they were not lying on the ground, dead. The sim was standing and smiling. I clicked on the "dead" sim, and nothing came up allowing my sim to reap the soul. He was able to collect witness statements and was able to listen to a plea. After he denied the sim's plea to save the other sim, I was unable to have him reap the soul.
I do not use mods, I no longer have any CC in the game, I have repaired it via EA App, and I have the latest patch and update. Seasons, Get to Work, and Life and Death are the only expansion packs I have. I am also using Realm of Magic and Strangerville. The rest of the content/packs are kits. I have also cleared out the cache folder and rebooted the game. Still have the issue with the sim not being able to reap souls.
Photo below shows the dead sim not lying on the ground dead.
I am still running into this issue a couple of months later. Still not using mods and did have a few CC, but those are long gone, and my game is once again "vanilla". The game is not updated with the latest patch, and I am currently playing offline mode to prevent the update until the patch is fixed. My sim is on a lot in Magnolia Promenade. He is still in the Reaper career and needs to collect a soul, but cannot because the supposed dead sim is still standing and moving around. That sim is an elder sim. I have completed all of the other tasks, but still cannot collect the soul. I also cannot return to the office until the soul is collected. This bug is affecting gameplay negatively and needs to be fixed. I have tried everything else on my end. This is at the game's end. The bug continues to happen even if my sim is not attached to any occults. He is currently a spellcaster.
Edited to add that I cannot interact with the dead sim at all, even after resetting the sim multiple times.