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LovelyGelina's avatar
LovelyGelina
Seasoned Novice
3 months ago
Status:
Awaiting Additional Reports

LE: Soc_Entertain_TellStory

I'm EXTREMELY frustrated right now. For about a week straight after updating, whenever I try to leave a household or move in between worlds, my game just stays on the blue loading screen but still flashes tips. It also does it when trying to leave CAS. I can't even play a household or create one to play without this happening. It's like my Sims can only play on the lot they're on the whole entire gameplay, and I'm sorry but that's just not okay and definitely not how I play. It makes me not even want to play anymore and just gives me anxiety. I've been playing since the beginning, and The Sims is my happy place. Can someone PLEASE help with a fix? Here's more info:

  • -Removed mods (UI Cheats, MCC, Carl's Dineout Fix, Childbirth Mod, Hospital Mod)
  • -Repaired 5x
  • -Cleared caches & last exceptions
  • -Confirmed drivers were up to date
  • -Force stopped several times (lost count and haven't had to do that in years)
  • -Windows is up to date
  • -More than enough memory and ram
  • -Restarted laptop after every tweak
  • -MSI SteelSeries Gaming Laptop (Intel Corei5 9th Gen - Nvidia Geforce GTX)
  • -40.5GB space left

I've done everything except uninstall and reinstall the EA app, but only because I don't think that would be helpful. Thanks so much in advance ♥

Edit By crinrict: Adjusted Title fit old bug report.

16 Comments

  • LovelyGelina's avatar
    LovelyGelina
    Seasoned Novice
    2 months ago

    Well now my game won't load at all after I press Start from the main menu. It's back to continuous loading. I turned off One-Drive and that seemed to fix the issue with my Sims Medieval, but now my Sims 4 isn't loading properly and there aren't any updated saves in OneDrive. I disabled that. It's like my game is broken. I've never had this kind of issue with The Sims 4, it always ran smoothly (well, with the usual bugs everyone has). I've repaired it several times and I even got the new Spongebob Bundle. Can't even play with it.

    Update: I just tried to open the game in Offline Mode and it still won't let me play... This happened overnight. I was able to play for awhile last night but now, not at all. I got a weird little cursor too for some reason, like I could edit something or type while the game continuously loads.

  • LovelyGelina​  I wasn't saying you need to play offline, not at all.  The point was that since the game works in offline mode, something about the connection is an issue.  If we can figure out what it is, we can address it and make the game work online again.  If you're interested, please try my suggestions and let me know what happens.

  • LovelyGelina's avatar
    LovelyGelina
    Seasoned Novice
    3 months ago

    Thank you again. I really hate that I have to possibly play offline to get my game to work. I'll just download the things I need to play offline and go from there. Paying all of this money to have to play my game like this is revolting. I hate this.

  • LovelyGelina​  Since offline mode works, it's possible the issue here is OneDrive or your antivirus.  The first question is whether your Sims 4 user folder is inside the OneDrive folder; here's how to find out:

    https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/

    If that's not the issue, and you use a third-party antivirus, try temporarily disabling real-time scanning while you play.  As long as you don't do anything else while testing, your computer should be safe.

    If neither helps, try playing with your computer online but with Online Social Access disabled within Sims 4.  The setting is under Options > Game Options > Other.  This would cut off your access to the Gallery but otherwise not impact the game itself.

  • LovelyGelina's avatar
    LovelyGelina
    Seasoned Novice
    3 months ago

    First, thank you so, so much for your response. 

    Secondly, the only time the game seemed to work properly is when I went offline :(

    The first suggestion worked for a minute but then it went back to not loading properly.  Once I went offline and played a few households, navigated in between worlds and CAS, everything ran extremely smoothly. I don't know what that tells you but I'm so disappointed lol - I'm extremely grateful for your help and tips, though ♥

  • LovelyGelina​  Have you tried playing in a clean user folder yet?  If not, please do that now.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  If it copies instead of moving, or you get an error when trying to move it, stop here and let me know.

    Otherwise, when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see whether the same problem happens.

    If it does, repeat the test, but this time with your computer offline.  You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.

    If this doesn't help either, look for a new lastexception file.  If you find one, copy its text and paste it into a reply here, or upload it to a third-party filesharing site and link it here.

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