Ideas

GothicRat23's avatar
GothicRat23
Rising Newcomer
2 months ago
Status:
Troubleshooting

Missing Pride Update Items

My items from the Sims 4 pride update are missing! When it came out, I was excited and put them in my latest build. I saved it and exited the game as usual, the next day I was told there were items I didn't own and they disappeared! I restarted the app and did app recovery, but nothing seemed to work.

No, I didn't delete any files for it to disappear. I get the Sims 4 through Steam and buy packs through Steam and the EA app. I'm so confused as to why this happened, has anyone else encountered this?

8 Comments

  • Hi  GothicRat23 

    try the following:

    • Close the game
    • Move this folder to the desktop: Documents > Electronic Arts > The Sims 4 > content
    • Start the game. You will be prompted to download the SDX again. Do that
    • Restart the game again.
  • Status changed:
    Troubleshooting
    to
    Resolved

    Putting this on resolved but do come back if you have further issues.

  • Have tried the suggested fix multiple times and I am still unable to see the update. 

  • crinrict's avatar
    crinrict
    Hero+
    19 days ago

    What platform are you on ? What's your game version ?

  • honeygirl2978's avatar
    honeygirl2978
    New Spectator
    19 days ago

    On pc and game version 1.111.102.1030.

    I have another copy of sims that's version 1.113.277.1030. 

    I have no option to update.

  • Status changed:
    Resolved
    to
    Troubleshooting

    Not being on the current version would explain why you don't see the options. SDX only work on the current game version.

    Where do you have another copy ? On a different machine ? Do you have the items on that installation ?

    Are you on EA app or Steam ? Did you do a game repair/verify game files yet ?