Since the newest update I can only get onto the main menu screen, I can't even start a new household without the game crashing, I have no mods or cc or even reshade. I repaired the game and it didn't help. I'm also getting a Sims Delivery error code as well ( shown in photo) would love some help on this!
cocorosietilly wagicshop The Sims Delivery error is typically related to an overly-protective antivirus. So please check yours for any recent actions involving Sims 4, and set the necessary exceptions. If this doesn't help, or you don't see anything related to Sims 4, please let me know what antivirus you use.
TheSimReeper98 If you're getting the SDX error too, the same applies to you. Otherwise, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs.
If you get another crash, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
Thank you for the reply! Here is my dxdiag
we try to clear Documents > Electronic Arts it dont work
The Sims Team
