could you check if your game was blocked by the controlled folder access of windows ?
This is for Win 10 but it's similar on 11:
https://crinrict.com/blog/2019/03/windows-10-defender-controlled-folder-access.html
Could be any other Antivirus program too,
Hey same issue kinda is happening to me… I’m getting that error code 21 and I’ve checked the windows 10 defender thing and it’s not being blocked by it. My game works and it’s updated it’s just doesn’t save. Please help it’s been a week…
Is defender the only antivirus program you're using ? Is Error 21 the only symptom you're getting ?
I don’t think so I have CCleaner 7 (I don’t even know if that’s an antivirus program lol). It appeared on my desktop randomly and asked if it was okay to make changes. I haven’t used it at all though. I think I deleted it or tried to at least a while ago. Also no I also get a sims delivery error. it’s error code 00000008:00000000000000c8 but usually it doesn’t affect my gameplay.
CCleaner shouldn't be blocking stuff.
Did you add all the exe files ?
If you go to Controlled Folder Access --> Block History. Do you find any current blocks there ?
Check the dates and if there's any current ones, click on the entry, that should give you the exe that's blocked and you should be able to add it from there.
The Sims Team
