Saving now works correctly across multiple launches after allowing all current The Sims 4 executable files through Controlled Folder Access.
However, every time I launch the game, I still receive the “Welcome to...” notification for every pack I own. There are no actual pack downloads in the Steam or EA app queues, so this appears to be a separate recurring welcome-notification issue.
That is usually also related to this. The info if you looked a them is stored in one of the files in the doc doc folder.
Do you also have new highlights all the time ?
The repeated “Welcome to...” messages disappeared temporarily after I deleted the entire Documents\Electronic Arts\The Sims 4 folder and allowed the game to generate a fresh one.
However, after I added all of the current Sims 4 executable files to the Controlled Folder Access exceptions and continued testing, the welcome messages for every pack appeared again.
Previously, this behavior usually occurred together with Error Code 21 and the other saving issues. However, last night the game was able to save normally, close, reopen, and load the save again without Error Code 21, while the repeated pack welcome messages still remained.
I also have the repeated “new item” highlights. In Build Mode, items are highlighted in yellow as though I have just installed all of my DLC again. The game does not seem to remember that I have already viewed the pack notifications and new items.
So at the moment, saving appears to be working after allowing all of the game executables through Controlled Folder Access, but the pack welcome messages and new-item highlights are still resetting after relaunching the game.
Can you delete the following file and let the game create a new one to see if it then works:
Documents\Electronic Arts\The Sims 4\ReticulatedSplinesView
Start the game. You will then get all welcome messages and highlights again and the file is recreated.
Try to reload to see if the issue then persists.
Thank you so much for your help. This fixed the remaining issue.
I deleted ReticulatedSplinesView and allowed the game to create a new one. As expected, all of the welcome messages and new-item highlights appeared again on the first launch.
I have now closed and reopened the game twice, and the welcome messages and highlights are no longer returning. Everything appears to be working normally now. I really appreciate your guidance. ^^
The Sims Team
