Ideas

cnlj24's avatar
cnlj24
New Spectator
23 days ago
Status:
Needs More Info

[PC] Controlled Folder Access blocking exe file/Error 21 or 22/Delivery Error

all of my saved games are gone and when i try to create a new one it wont let me select a world cause they are all gone

Edit By crinrict: Added Tag to Title, Adjusted Title

Please follow instructions here to add your exe files as exception: https://crinrict.com/blog/2020/10/add-exceptions-to-anti-virus-programs.html 

Note from EA_Solaire:

Hello all,

If any of you are still encountering this on the latest game version could you share your Electronic Arts folder as well as a video of this happening?

You can find this folder under Documents-> Electronic Arts.

If so, please send me a DM with a link to your folder and video. Instructions can be found here: [INFORMATION] How to Send User Files to The Sims 4 Team | EA Forums - 5048472 

Thanks!

29 Comments

  • Ravensonng's avatar
    Ravensonng
    New Rookie
    1 day ago

    Clicked on Crinrict's link above, followed the instructions and problem solved.  Thank you Crinrict. :)

  • tracysjewel's avatar
    tracysjewel
    Rising Newcomer
    1 day ago

    I pre-ordered legacy and when I load game to play I get a pop up saying download in progress and in top right corner there is an error message Sims Delivery Error   Code: 00000008:00000000000000c8      I am unable to play or save and exit. Please help thank you Tracy   [edit: email address removed]

  • TedDizzle's avatar
    TedDizzle
    New Spectator
    20 hours ago

    Thanks for your response. Where do i find the choice for automatic decliery on/off?

  • I'm at my wits end. I have followed EA's recommendations to get Sims 4 to stop giving me error code 00008:

    1. Cleared out caches within the EA app, then restarted it.
    2. Inactivated NordVPN security as a background protection to make sure it doesn't interact witht he game.
    3. Restarted the router for possible connection issues.
    4. Uninstalled and then reinstalled the EA app from the the EA website.
    5. Restarted the whole computer.

    Same problem still exist and I can no longer load my previous games and it continues to give me the same error code: 00008 download error.

    I would love to purchase some add-on additions to my Sims 4 game but I am not willing to do so if the base game is not working. I am not a computer whiz and the above steps are all I know what to do. 

    Is someone able to help me figure this out?

    Thank you in advance!

  • I haven’t been able to play online because I keep getting a Sims Delivery Error. Does anyone know how to fix this? 

    This is what I’ve tried so far:

    I have onedrive turned off. I use Norton for an antivirus and have the game added to exceptions. I moved my mods folder out and deleted the localthumbcache.package, but it didn’t change anything. I repaired the game and cleared the cache too. I also ran the EA app as an administrator. 

    I’m not sure what to try next. I’d appreciate any advice! 

  • TenebrousGloom's avatar
    TenebrousGloom
    Seasoned Hotshot
    16 hours ago

    It seems this might be an issue with SDX.
    I saw these instructions in an older thread. Hope it helps 😊

    • Make sure your game is updated to the latest version.
    • If you're still seeing the issue with an updated game, try this:
    • On EA App or Origin, switch to Offline mode
    • Launch the game
    • Open the game settings and under the Sims Delivery tab -> uncheck "Automatically Download"
    • If an SDX delivery is listed as being in progress and broken, you may be able to cancel from that same tab
    • Exit the game
    • Switch EA App or Origin back to Online mode
    • Launch the game
    • Open the game settings and under the Sims Delivery tab -> check "Automatically Download"
  • crinrict's avatar
    crinrict
    Hero+
    10 hours ago

    Hi TedDizzle​ 

    I merged your post with the main post. Please check out the suggestions on the first page and make sure your security software isn't blocking Sims.

  • McKenzieM98's avatar
    McKenzieM98
    Seasoned Novice
    1 hour ago

    Hi! 
    I tried this and it’s still not working. It shows the same sims delivery error notification. Any other suggestions? 

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