Update!!!! I might have found a solution. So I tried a solution that I used for a different problem last year. I found out from a very old forum post that sometimes the game version text file in your game folder doesn't update correctly. The solution I found that worked for me is that I opened my game and on the bottom left of the home screen it has some numbers, that is the game version that the sims is trying to run on. You're gonna take a picture or write it down then go to document>Electronic Arts> Sims 4 then you're going to look for a txt file called game version. make sure that the numbers are exactly the same as it is on the home screen of your game without the "DX11". (for some reason mine had Japanese or Chinese characters in them instead of numbers???) then you're going to save the file. After that my game seems to be running fine. I hope this works for everyone who seems to be having this issue :)
This doesn’t work at all. Also I noticed when I log into the game and then I start playing it’s like my sims freeze and then I can’t select other buttons and I can’t even exit out the game without forced exit. Which is the end task
The Sims Team
