Recent Update 19th August 2025 "C" button Screenshot if you go into POV mode two end buttonds keybord right if you press the screenshot "C" button the game will crash and the PC. Send case to EA this happend right after update nothing to do with graphic cards as advice given.
THIS IS A FRESH BUG AND NEEDS TO BE SORTED- The other modes work okay but not POV mode for Screenshot
Edit By Crinrict: Adjusted Title
This is happening to me as well.
This is also happening to me, i can't take photos of my sims.
I have also had this happen a couple of times, though it doesn't happen all the time.
The first time it happened I was playing in a mod (and cc) free save and the first screenshot was fine, but the second time I took a screenshot (right afterwards) my game froze and I had to alt tab out and open task manager to close the game. I restarted my computer and then using c worked for a while, using it didn't freeze my game for a couple of weeks.
The second time I had it happen I did have mods in and again I had to alt tab out and use task manager to close the game (and the message in task manager both times was that The Sims 4 was not responding). Note that both times I was just playing regularly in live mode, I was not in POV or tab mode.
I play on Windows 10. Both times was on game version PC 1.118.257.1020 DX 11 and both times my sims were in the process of aging up on a birthday cake (that's often when I tend to get in game screenshots).
Best regards,
Jennifer
This happened to me twice today. My game completely freezes when I press C to take a screenshot, and I have to restart my computer because I can't exit the game or open task manager.
I just experienced the same issue now. Lost my progress and 50min of video recording 🤡
My game generally crashes very rarely. Now suddenly taking a screenshot using the C key (on PC) just immediately crashes it. Many, many times now. Extremely frustrating!
Edit: This bug is tagged "Needs info". What info is needed?
Happens for me too (PC)
Since a few weeks ago, the game gets frozen randomly in the moment I rotate and/or take photos. I'm not sure wich one of them causes it or if it's a combination of both. I have to force the game to close or restart.
It doesn't happen all the time, sometimes after a few minutes playing, others after hours. But it happens on a daily basis.
Everything seems ok and updated (windows, game, drivers...) and it never happened before.
I don't use any mod or CC.
Just in case, I add the last exception report and my system DxDiag.
Thanks in advance.
Temporary Fix!
Hey everyone, I wanted to share a temporary fix I found for this screenshot freeze bug. I play on Windows so I apologize for those who are on Mac. I do not have one so naturally I am unable to test for a fix for Mac users.
Here’s what to do:
1. Launch your game and load into your household(s).
2. Open Windows Game Bar by pressing Windows key + G on your keyboard.
- If a popup asks "Do you want to open Game Bar?", click "Yes, this is a game."
3. Enter Tab Mode in The Sims 4 to hide the UI, if you prefer clean screenshot without UI and menus.
4. Position your camera exactly where you want your screenshot.
5. Take the screenshot using Game Bar instead of pressing "C":
- Look for the camera icon 📸 in the Game Bar overlay (usually in the capture widget)
- Click the camera icon to take your screenshot (you can also use the shortcut Windows key + Alt + PrtScn)
6. Your screenshots will automatically save to: This PC → Videos → Captures
IMPORTANT!!!
Hope this helps until EA fixes this bug! I tried it on a clean install without mods and cc and with and was able to get screenshots without it freezing.
I attached a screenshot of what to look for when opening up Game Bar:
When you press Windows + G, the Game Bar will appear with several widgets. Look for the Capture widget (outlined in red) - the camera button inside (circled) is what you'll click instead of pressing C.
Also noticed the game freezing when pressing C, not every time but occasionally. Pretty annoying when that happens...
