Shadows on floor of second level from walls of first level

Hello !

Since 2024/08 I have a problem with "the sims 4".
In the house, I need platforms ; when I add stairs, there are shadows on the floor upstairs, and these shadows are identical as the walls of the ground floor.

I tried "repair" "the sims 4" with EA app

I don't have mods/cc/reshade

I tried "uninstall" "the sims 4" with EA app

I did all the updates

But that never changed. I give you pictures

Can you help me please?

(I don't speak English very well, but I hope my message is understandable)

Edit By Crinrict: Adjusted Title fit bug report at AHQ

build and buy

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crinrict
Hero+
4 months ago
Status changed:
New
to
Under Investigation
ohmyiv
Seasoned Newcomer
10 days ago
Hi, sorry for posting on an older thread. I hope you got this figured out already. If not, and for future readers, I found a workaround .
Those shadows are issues with the platform walls on the first level. As a workaround to hide the shadows, raise the platform on the second level. Another way is to try using taller half walls on the lower platform instead of full walls.

Ideas

Shadows on floor of second level from walls of first level

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